Complaints and returns

In the instructions for use you will find initial tips on how to solve a technical malfunction.

Your item is defective or damaged? In order to be able to help you, it is mandatory to register your complaint with us here in advance.

Customer data

Customer Number*

Salutation

Name*

First name*

Telephone

E-Mail*

Street

Postal code

City

Address of the return branch

Company

Street

Postal code

City

Product information

Item number*

Item name

Quantity

Serial number

Delivery no. /Invoice no.*

Amount of parcels

Error category

Personal injury

Error description*

Customer Commission

Images

Maximum file size: 5 MB
Permitted file formats: jpg, png, pdf

Yes, I have taken note of the (data protection information) and agree that the data I have provided may be collected and stored electronically.
My data will only be used strictly for the purpose of processing and answering my enquiry.
By sending the contact form, I agree to the processing.

Please solve the following arithmetic problem as a spam protection measure: 8 + 4 = ?